Since internet usage has increased rapidly worldwide, businesses in Malaysia are able to market their products to customers in a large number of countries. For larger orders, the customer will often ask for samples to check the quality before finalizing the order. Some businesses have online stores, and ship their products to customers across the globe. However, after they receive the order,the seller should ensure that the items is quickly delivered to the customer. For this it is advisable to use a reputed courier company like DHL express for multiple reasons which are listed below.
One of the main considerations while choosing a courier company for exporters or online sellers is the network of the courier company. Usually courier companies are only delivering items to the cities and towns where they have a office or franchise. Since having a branch office is expensive, usually only the larger courier companies have sufficient clients to open a large number of offices. If the courier company does not have its office in a particular area, if there is an order from that area, they will have to cancel the order or search for another courier company. This can be time consuming for the seller, so it is better to hire the services of a reputed company with a large network of offices.
After the item is shipped both the seller as well as the buyer would like to find out when it will be delivered, where exactly the item is. Most of the smaller courier companies do not have an online tracking system for the couriered items since it is expensive. So it is better to hire the services of a large well established courier company since they have better systems in place and have invested a large amount of money in tracking systems. This allows the sender to get accurate information on where exactly the item which they sent is, and share the information with the recipient if they wish.
Many items which are sent by courier are fragile and should be handled carefully to prevent damage. While the seller may pack the item properly to prevent damage, if the courier company is careless the item may get damaged. In some cases, the items sold and couriered to the customer may be expensive. If the courier company does not conduct proper background checks, the staff, especially delivery staff may tamper with the packaging to steal the expensive item. Larger courier companies pay their staff well and usually take stringent action against staff who steal, so the possibility of theft is lower.
The delivery time is another major consideration for sellers, since many customers may require the item they ordered urgently and are willing to pay more. Larger courier companies have their own fleet of aircraft, vehicles for faster delivery of the items sent by their client. In contrast, the smaller courier companies rely on public transport like railways, buses, which take a longer time to reach the destination, so the delivery time will be higher. Hence for urgent delivery of items, sellers prefer the largest courier companies like DHL.